If you have any inquiries about products, orders, shipping, returns, suggestions or other questions related to SILVIXO, please feel free to contact us via the official email address: red@silvixo.com.
Our customer service team will read and reply to your emails within 24 to 48 working hours. Please note that working hours exclude weekends and local public holidays of Indonesia. To help us handle your request faster, please include your order number, product name, photos and detailed description of your issue in your email when contacting us.
We currently provide customer support only through the above email channel. We do not use other unofficial social media accounts or phone numbers to initiate active contact with customers. Please be alert to fraud and do not disclose your personal information, payment details to any unrecognized third parties claiming to represent SILVIXO.