This Privacy Policy describes how SILVIXO collects, uses, stores and protects your personal information when you browse our website, place orders, communicate with our customer service, and use our services. This policy applies to all visitors and customers of our Indonesia website. By accessing and using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
1. Order-related personal data: your full name, delivery address, contact email, phone number, and order information including purchased items, order amount and order notes, which we collect to process your order and arrange delivery.
2. Website browsing data: device type, browser information, IP address, website access time, page browsing records, collected anonymously to analyze website operation, optimize product display and user experience.
3. Communication information: content of emails you send to our customer service, used only to respond to your questions and resolve order issues.
How We Use Your Information
We only use your personal information for the purposes stated below and will not sell, rent or trade your personal data to unrelated third parties for commercial purposes.
– Process, fulfill and deliver your orders, send order confirmation, shipping notification and after-sales update emails.
– Reply to your customer service inquiries, handle return, refund and exchange applications.
– Maintain website security, detect and prevent fraud, unauthorized access and malicious activities.
– Send optional product new arrival alerts and promotional emails only if you explicitly subscribe; you may unsubscribe from marketing emails at any time.
Data Storage & Protection
Your personal information will be stored securely for the period required to complete order transactions and comply with relevant legal requirements. We adopt industry-standard security measures to protect your data from unauthorized access, loss, tampering or disclosure. Please understand that no internet data transmission method can guarantee absolute security. You are responsible for keeping your own account and contact information confidential.
Your Rights
You have the right to request access, correction or deletion of your personal data stored by us. You may send your request to red@silvixo.com. We will verify your identity before processing your data request.